Refund policy

Return and Refund Policy

30-Day Return Window

We accept return requests within 30 days after you receive your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and returned with its original packaging and accessories.

How to Start a Return

To request a return, contact support@yzg-tech.com with your order number, the email used at checkout, and the reason for the return. Please do not send any product back before your return request is approved.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or different from what you ordered, contact us as soon as possible with photos or a short video. We will review the issue and help resolve it.

Non-Returnable Items

Returns may not be accepted for items that are used, damaged by misuse, missing accessories, missing original packaging, or returned without prior approval. Gift cards and final-sale items are not refundable unless required by law.

Return Shipping

If the return is caused by a confirmed product defect or our shipping error, we will help arrange a suitable solution. For returns requested for personal reasons, customers may be responsible for return shipping costs.

Refunds

After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Your bank or payment provider may need additional time to process and post the refund.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law. The item must be unused, in its original packaging, and include proof of purchase.

Questions

For return or refund questions, contact support@yzg-tech.com.