Support
Support & Warranty
Need help choosing the right SSD enclosure, confirming compatibility, or solving an order issue? Email us with your device model, SSD model, and order number if available. We typically respond within 24 hours on business days.
General Support
Email: support@yzg-tech.com
12-Month Limited Warranty
YZG TECH products are covered by a 12-month limited warranty from the original purchase date against defects in materials and workmanship under normal use.
What is covered
- Manufacturing defects affecting normal product operation
- Confirmed faults in the enclosure, connector, or included accessories
What is not covered
- Damage caused by misuse, drops, impact, liquid exposure, improper installation, modification, or unauthorized repair
- Normal cosmetic wear
- Damage to SSDs, computers, phones, game consoles, or other third-party devices
- Data loss, business interruption, or data recovery costs
How to request warranty support
Email support@yzg-tech.com with your order number, product model, a description of the issue, and clear photos or a short video. Please do not return a product before receiving return instructions.
Compatibility questions
For compatibility questions, include your SSD size, SSD interface, SSD model, and host device model. M.2 NVMe and SATA M.2 SSDs are not the same; confirm your drive is NVMe before purchase.
Returns and shipping
For return details, see our Refund Policy. For delivery details, see our Shipping Policy.
Business Collaboration
For distributor, wholesale, media, and partnership inquiries, contact support@yzg-tech.com.
Product Review Inquiries
Email: marketing@yzg-tech.com
Company Address
8 The Green, Ste A, Dover, Kent County, Delaware, United States